I just want to give some MAD props to the foofshop for the customer service they’ve shown me recently. I’d been shopping around for some kind of case for the new Mac I’m buying soon, and I came across foofbag.com. Their products are basically exactly what I was looking for, and oh-so-pretty as well! Unfortunately, their website only listed a single type of fabric available for the laptop I’m getting. (The bags are all super-custom fit to the size of the laptop model) I didn’t like the pattern, so I emailed them asking if they had any others available.
They emailed me back 3 hours later saying they use to have other styles but they weren’t big sellers and asking which patterns I was interested in. I emailed back giving my preferences, and they again emailed me back within 4 hours – saying they would do a run of bags in the size/pattern I wanted!!!
Well, needless to say I was incredibly impressed with this response from them. This morning I got another email saying the bags were ready and I could order them through the website. The entire process from my first email inquiring about their stock to them having my request ready to ship took 8 days. Fantastic!
